FAQs - Parties
What deposit do I have to pay to make a booking?
You can book online or over the phone and the office is open 7 days a week. You pay £100 deposit, which is not refundable, and the balance is due when you know your final number, 10 days before your party. Super 6 bookings must be paid in full at the time of booking.
Do I have to pay for siblings that I do not invite?
Your Party Host will greet and sign in all your guests (names to be provided along with final booking details 7 days in advance of your party) and will ask the parent of any uninvited siblings to pay for their entry.
Do I have to pay for babies?
There is no charge for under 1’s.
Do I have to pay for adults?
There is no charge for up to 4 adults accompanying the birthday child/children, and children aged 3 and under will receive 1 adult free of charge. Any subsequent adults will have to pay the standard adult entry price of £2.50 per person.
Do I need to confirm the numbers before the party?
Yes please! At least 10 days before the party please give us a call or e-mail us to let us know the final numbers and a list of names. Your final balance is also due at this time.
Do I have to pay for children who fail to turn up?
The final number confirmed as above will be the chargeable amount. No refunds will be given for children who fail to turn up on the day.
Is there music in the party room?
All the party rooms have music playing for your enjoyment.
Should we arrive early?
We will organise everything for you. You may wish to arrive shortly before your party is due to start but please note that your dedicated Party Host will not be available until 10 minutes before your party.
What clothing should we take?
We ask all the children to wear sensible clothing which enables them to be active and have fun on our play structure. We recommend clothing that covers arms and legs to prevent injuries on our slides. All children must wear socks at all times. Socks are available to purchase from our reception for any child that forgets to bring them. Depending on your choice of party room, dressing up costumes will be provided before the party banquet.
Do parents have to stay whilst the children are at the party?
Parents must sign their children in and out but parents do not all have to stay. However, we do request that at least 1 responsible adult per 15 children remain on site during the party.
How long will the party take?
We allow 80 minutes for children to enjoy the play equipment and imagination rooms and a further 40 minutes for the party banquet.
What happens if we have some guests with allergies to certain types of food?
Please let us know as soon as possible, and preferable at least 7 days prior to the party, regarding any dietary requirements. Our chefs will always do their best to accommodate your needs but we cannot guarantee a full alternative menu if dietary requirements are not made known to us within the 7 days requested.
Can I bring in my own birthday cake?
Yes of course. Just let us know and we will provide the matches (please do not bring your own matches or lighters) as well as arrange plates and forks for you all as part of the party.
Are parties non-refundable?
Unfortunately, our parties are non-refundable. We are more than happy to move your party for you if you contact us 4 weeks ahead of the party date.
On the day
Please arrive no more than 10 minutes before your party start time.
Your dedicated Party Hosts will be around throughout your party to make sure you and all your guests have a great time.
On arrival, let your Party Host look after the birthday cake.
We will make a tannoy announcement to gather up all the children at the end of the play time when it’s time to go up to the party room.
Stay Safe During the Coronavirus Pandemic.
- Please DO NOT ATTEND your soft play session if you have suspected Coronavirus symptoms. These include a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste.
- Although facemasks are no longer a legal requirement, we ask that all guests aged 11 and up continue to wear these when moving around the centre.
- We have amazing ventilation with more than double the required airflow to keep you safe.
- We have maintained a large number of safety procedures, which you can see here.